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Vacancy Reference: VM6065
Location: London
Vacancy Title: Residential Village Estate Manager - Monday - Friday - office hours Essex
Vacancy Description:


 





Company Profile







This opportunity represents an idea opportunity for a General Manger to step outside of traditional restaurant /hotel operations whilst utilizing your hospitality management  background &  customer facing skill set and also allowing you to embrace a Monday to Friday daytime hours operations.







An exciting opportunity for a Village Manager to oversee all aspects of the efficient running of the village operations  of a new development aimed  at older residents within a secure development to comprise of  10   cottages and 65 apartments , the development will offer independent living and offer stunning restaurant and leisure facilities to the residents.







Role







Manage facilities such as the Restaurant provided by the Company for the benefit of the Residents and their guests, ensuring that it is providing a high level of service.







Where franchises are place, to oversee and monitor any other functions provided by franchisees for the benefit of the Residents and their guests, including where necessary negotiating the terms of franchise agreements.







To work collaboratively with other Villages staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company.







 







Main responsibilities







To undertake the day to day supervision of senior Village staff to ensure the smooth running of the community.







HR







To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to.







To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations.







To ensure that all staff within the Independent Village receive Induction training and ongoing training  in line with both local practice and the Villages policies and procedures.







 







Residents










  • Deliver high level of customer service to all residents and visitors to the Village.






  • To be a visible presence and provide a first point of contact for Residents ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business and the Residents’ expectations.






  • To seek to understand the Residents’ perspective and address all issues raised on that basis.






  • To respond in a timely manner to any complaints made by Residents or their relatives ensuring that full details of both the complaint and the action taken are recorded.






  •  









Property










  • To ensure the appropriate, timely and cost effective response to individual resident’s requests for maintenance of their premises as provided for in the Lease and to ensure that all such requests are properly logged and tracked.






  • To ensure that an out of hours emergency maintenance service is available to residents as needed.






  • To engage contractors where appropriate to carry out cost effective and high quality work.






  • To manage the relationship with contractors to ensure adherence to Retirement Villages policies and procedures whilst they are working on site.









 










  • To provide support to individual residents in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate.






  • To work collaboratively with the Village Residents’ Association and its elected Committee and Officers.






  • To attend meetings of the Residents’ Association Committee (by invitation) and to meet regularly with the Chairman of the Residents’ Association to discuss matters relating to the life and work of the Village.






  •  






  • Finance









 










  • to prepare an Annual Village Business Plan for the Village taking account of the local needs and the overall objectives of Retirement Villages.






  • In conjunction with the Estates Manager and Director, to prepare and monitor the annual budgets for the Villages taking account of the requirements of the Lease and Deed and the approved Business Plan, undertaking all necessary consultations with the Residents.






  • To deliver all contractual services to residents within the parameters of the approved budget






  • To ensure the timely collection of all service charges and other sums due from residents.






  • To meet with the Residents Finance Group to discuss the Budget and End of Year accounts.






  • To assist is promoting the sale of other services provided by Retirement Villages or any of its associated companies to the residents of the Village.









 







Health & Safety







 










  • To be the designated person with overall responsibility for Health and Safety matters within the Village






  • To ensure the provision of a safe environment for Residents, staff and visitors






  • To comply with all legislative requirements and local and Company wide policies and procedures relating to Health and Safety at Work






  • To work collaboratively with any consultants appointed by the company  to provide advice and guidance on Health and Safety matters.






  • To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements.









 







General










  • To be involved with the delivery of additional products and services, and to promote the brand within each Village.






  • To ensure that the Managing Director is fully briefed on all matters relating to the running of the Village on a regular basis.






  • To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company.






  • To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home.






  • Such other duties as are commensurate with the post.






  • To act in the best interests of the company to assist in property sales and the whole re-sale process where residents or their relatives are seeking to assign the lease of their property.






  • Through regular inspection ensure that a high quality environment is maintained throughout the Village.






  • To act on behalf of the Landlord in property matters within the parameters set by the Managing









 







Key Candidate Attributes:







A hospitality management background required







Customer focussed







An ability to work with older people







Experience of leading and motivating a team







Representing the company both in the Village Community and more widely







      Confidentiality







Salary & Benefits















£35,000 – £45 k  plus  Package  Start Salary + profit related bonus















3 Months Probationary Period: Regular Performance Related Salary Reviews















Benefits: Well Structured & Professional Working Environment with exciting development and properties to expand – represents excellent opportunity for progression











Working Hours:  5 days per week – Monday to Friday – office hours















Paid Annual Leave


Salary: £35 - 45k per annum
   
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General Manager

Residential Village Estate Manager - Monday - Friday - office hours Essex
RReference
VM6065
Location
London
Description

 


Company Profile



This opportunity represents an idea opportunity for a General Manger to step outside of traditional restaurant /hotel operations whilst utilizing your hospitality management  background &  customer facing skill set and also allowing you to embrace a Monday to Friday daytime hours operations.



An exciting opportunity for a Village Manager to oversee all aspects of the efficient running of the village operations  of a new development aimed  at older residents within a secure development to comprise of  10   cottages and 65 apartments , the development will offer independent living and offer stunning restaurant and leisure facilities to the residents.



Role



Manage facilities such as the Restaurant provided by the Company for the benefit of the Residents and their guests, ensuring that it is providing a high level of service.



Where franchises are place, to oversee and monitor any other functions provided by franchisees for the benefit of the Residents and their guests, including where necessary negotiating the terms of franchise agreements.



To work collaboratively with other Villages staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company.



 



Main responsibilities



To undertake the day to day supervision of senior Village staff to ensure the smooth running of the community.



HR



To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to.



To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations.



To ensure that all staff within the Independent Village receive Induction training and ongoing training  in line with both local practice and the Villages policies and procedures.



 



Residents




  • Deliver high level of customer service to all residents and visitors to the Village.


  • To be a visible presence and provide a first point of contact for Residents ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business and the Residents’ expectations.


  • To seek to understand the Residents’ perspective and address all issues raised on that basis.


  • To respond in a timely manner to any complaints made by Residents or their relatives ensuring that full details of both the complaint and the action taken are recorded.


  •  



Property




  • To ensure the appropriate, timely and cost effective response to individual resident’s requests for maintenance of their premises as provided for in the Lease and to ensure that all such requests are properly logged and tracked.


  • To ensure that an out of hours emergency maintenance service is available to residents as needed.


  • To engage contractors where appropriate to carry out cost effective and high quality work.


  • To manage the relationship with contractors to ensure adherence to Retirement Villages policies and procedures whilst they are working on site.



 




  • To provide support to individual residents in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate.


  • To work collaboratively with the Village Residents’ Association and its elected Committee and Officers.


  • To attend meetings of the Residents’ Association Committee (by invitation) and to meet regularly with the Chairman of the Residents’ Association to discuss matters relating to the life and work of the Village.


  •  


  • Finance



 




  • to prepare an Annual Village Business Plan for the Village taking account of the local needs and the overall objectives of Retirement Villages.


  • In conjunction with the Estates Manager and Director, to prepare and monitor the annual budgets for the Villages taking account of the requirements of the Lease and Deed and the approved Business Plan, undertaking all necessary consultations with the Residents.


  • To deliver all contractual services to residents within the parameters of the approved budget


  • To ensure the timely collection of all service charges and other sums due from residents.


  • To meet with the Residents Finance Group to discuss the Budget and End of Year accounts.


  • To assist is promoting the sale of other services provided by Retirement Villages or any of its associated companies to the residents of the Village.



 



Health & Safety



 




  • To be the designated person with overall responsibility for Health and Safety matters within the Village


  • To ensure the provision of a safe environment for Residents, staff and visitors


  • To comply with all legislative requirements and local and Company wide policies and procedures relating to Health and Safety at Work


  • To work collaboratively with any consultants appointed by the company  to provide advice and guidance on Health and Safety matters.


  • To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements.



 



General




  • To be involved with the delivery of additional products and services, and to promote the brand within each Village.


  • To ensure that the Managing Director is fully briefed on all matters relating to the running of the Village on a regular basis.


  • To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company.


  • To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home.


  • Such other duties as are commensurate with the post.


  • To act in the best interests of the company to assist in property sales and the whole re-sale process where residents or their relatives are seeking to assign the lease of their property.


  • Through regular inspection ensure that a high quality environment is maintained throughout the Village.


  • To act on behalf of the Landlord in property matters within the parameters set by the Managing



 



Key Candidate Attributes:



A hospitality management background required



Customer focussed



An ability to work with older people



Experience of leading and motivating a team



Representing the company both in the Village Community and more widely



      Confidentiality



Salary & Benefits







£35,000 – £45 k  plus  Package  Start Salary + profit related bonus







3 Months Probationary Period: Regular Performance Related Salary Reviews







Benefits: Well Structured & Professional Working Environment with exciting development and properties to expand – represents excellent opportunity for progression





Working Hours:  5 days per week – Monday to Friday – office hours







Paid Annual Leave

Salary

£35 - 45k per annum

Recruitment & Employment Confederation | The Skills Pledge
Recruitment & Employment Confederation | The Skills Pledge