Established UK Pub company currently has an opportunity for a training and development manager to improve on FOH standards, sales and recruitment and retention. The role is concentrated in London and the South.
Assist with Recruitment of Front of House pub managers and front of house staff
Deliver probation training 121 and as a group and mentor new management starters - first 3 months
To Create service standards and ensure managers deliver on these standards through training
Provide sales training – upselling and growing sales – product knowledge - Food sales have recently increased by 19% due to improved food offering.
Provide financial training –all paperwork – sales reporting – managing wages – managing budgets
Recruitment training – interviewing – developing, managing and retaining staff
You will be responsible for training in the steps of service travelling to the company sites in London/ South region
The company estate has more recently developed gastro sites and are seeking to improve upon their Front of House customer experience and wet led sales
About you
Knowledge of running a pub and or hospitality, with previous experience in delivering training, retention, upselling with measurable metrics to monitor improved performance/sales
Financial knowledge – managing budgets and meeting sales targets
Knowledge of training and recruitment, mentoring within pubs or restaurant brands
History of delivering wet sales growth
Great personality with can do attitude and confidence
A love of the industry and the ability to represent the changing face of the brand whilst keeping the company core values.
Recruit in a challenging market.
Salary and Benefits
Travel expenses paid
laptop plus mobile
£35k basic package - achievable bonus of 11k @ 46k ote Bonus paid each ½ year based on achieving target at 2% of the wet sales uplift